Technical Support

Having trouble with the app or your account?
We’re here to help you troubleshoot any issues — from login problems and notifications to feature usage and updates.

• Common issues:

  • Not receiving parcel alerts?

  • Can’t log in?

  • Trouble connecting to your building or business?

Email: support@wavee.ai
We typically respond within 24 hours.

For Residents

• Need help setting up your account?

• Want to report an issue or make a feature request?

• Looking for a guide on how to use your community features?

Visit our Resident Support Section or contact our team directly.

For Concierge Teams

• Not sure how to manage visitor logs or parcels?

• Need access to your building dashboard?

• Want help onboarding your team?

Our concierge onboarding specialists are here for you. Reach out for personalised support or downloadable guides.

For Local Businesses

• Want help uploading a video ad or setting up your profile?

• Need support tracking analytics or managing subscriptions?

Check our Business Help Centre or speak with a member of our onboarding team.

For Wavee Pets Users

• Trouble connecting with a pet service?

• Want to feature your pet business on the app?

• Need help creating your pet’s profile?

Visit the Wavee Pets Help Centre or drop us a message — we’re pet lovers too and always happy to help.

Account & Security

Your privacy and safety are our top priority.
Learn how we protect your data, verify users, and ensure only verified residents can access your building network.

For GDPR, data access requests, or security concerns, contact us at:
📧 security@wavee.ai

Feedback & Suggestions

Have an idea that could make Wavee better?
We love hearing from our community.
Submit your suggestions to feedback@wavee.ai — we read every message.

Need More?

Explore our detailed guides, tutorials, and walkthroughs in the Wavee Knowledge Base (coming soon).

Or talk to us directly:
Chat support via the app
Email: support@wavee.ai

We’re always here to help.