Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: 01/01/2025
Last Updated: 01/05/2025

At Wavee, we strive to deliver a seamless and valuable experience for all our users — residents, concierges, businesses, and pet owners. This Refund & Cancellation Policy outlines how cancellations and refund requests are handled across our platform and services, including Wavee and Wavee Pets.

1. Residents & Concierge Users

Most Wavee services for residents and concierge teams are free of charge. As such, no payments, subscriptions, or cancellation terms apply to regular users unless they opt into premium features.

If you have purchased a premium add-on (e.g., advanced community tools or event access), please contact support for cancellation assistance.

support@wavee.ai

2. Business Subscriptions

A. Standard & Premium Subscriptions

  • Business accounts are billed monthly or annually, depending on your selected plan.

  • You may cancel your subscription at any time via the Business Portal or by emailing billing@wavee.ai.

  • No refunds are issued for partial months or unused time unless otherwise required by law.

B. Refund Eligibility

You may request a refund under the following conditions:

  • Technical issues on our end prevented the use of paid advertising or listing features (verified by our support team).

  • You accidentally purchased a duplicate subscription (must be reported within 7 days).

  • A promotional offer was applied incorrectly.

All refund requests are reviewed on a case-by-case basis and must be submitted within 14 days of the charge.

3. Advertising & Sponsored Content

  • One-time promotional posts or video ads are non-refundable once published, unless there is a technical fault that prevented proper delivery.

  • Any issue must be reported within 48 hours of the ad going live.

4. Pet Service Bookings (Wavee Pets)

Wavee Pets may allow users to book services (e.g., grooming, boarding, walking) directly through the app with third-party providers.

  • Each service provider sets their own cancellation and refund policy, which will be clearly stated at the time of booking.

  • If you need to cancel or request a refund, please contact the service provider directly.

  • If a service provider fails to honour a booking, Wavee Pets will investigate and may issue a refund at our discretion.

petsupport@wavee.ai

5. How to Request a Refund

To submit a refund request, please email:
billing@wavee.ai
Include the following:

  • Full name and email linked to your account

  • Description of the issue or reason for refund

  • Date and amount of the transaction

  • Any supporting screenshots or receipts

We aim to process all refund requests within 5–7 business days.

6. Subscription Cancellations

  • You may cancel your subscription at any time to prevent future billing.

  • Access to premium features will continue until the end of your billing cycle.

  • Cancellation does not automatically trigger a refund unless the criteria above are met.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any significant changes will be communicated via email or in-app notification.

Still Have Questions?

Reach out to our team for help:
support@wavee.ai
billing@wavee.ai
petsupport@wavee.ai (for Wavee Pets)