Privacy policy.
Privacy Policy
Effective Date: 01/01/2025
Last Updated: 01/05/2025
Welcome to Wavee. We take your privacy seriously and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and what rights you have.
This Privacy Policy applies to all services provided by Wavee and Wavee Pets.
1. Who We Are
Wavee is a technology platform designed to connect residents, concierge teams, businesses, and pet communities through two products:
Wavee: The main residential platform for buildings
Wavee Pets: A standalone mobile app dedicated to pet owners and service providers
Wavee is operated by Wave Ai Ltd, registered in United Kingdom, with company number 16238277.
For any questions, contact us at:
📧 privacy@wavee.ai
2. What Information We Collect
We may collect the following information, depending on how you use our services:
A. Personal Information
Name, email address, phone number
Address and building/unit number (for verification)
Photo (optional profile or pet images)
Business information (for service providers)
B. Technical Data
IP address
Device information (browser type, OS)
App usage data
Location data (if enabled)
C. Verification Data
Building manager or concierge verification records
Resident status or unit allocation
3. How We Use Your Data
We only use your information for specific, lawful purposes:
To create and manage your account
To verify your access to a specific building
To provide key services (e.g. parcel alerts, visitor logs, community forums)
To allow local businesses to promote relevant services (non-intrusive advertising)
To manage pet profiles, bookings, and community content (Wavee Pets)
To communicate with you about updates, offers, or important alerts
To improve our platform and services through analytics
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Your Consent – when you create an account or opt into marketing
Contractual Necessity – to provide you with the services you've requested
Legitimate Interest – to improve services, maintain security, and prevent fraud
Legal Obligation – if required to comply with law enforcement or regulation
5. How We Share Your Data
We do not sell your data. We may share data in the following circumstances:
With building managers or concierge teams for account verification
With trusted service providers (e.g. cloud hosting, analytics) under strict agreements
With advertisers, in anonymized and aggregated form only
When legally required by authorities
6. How We Protect Your Data
We use industry-standard security measures to protect your information, including:
End-to-end encryption
Access control and verification protocols
Regular audits and monitoring
GDPR-compliant data storage in the UK/EU
7. Your Rights
Under UK and EU data protection laws, you have the right to:
Access your data
Correct or update your information
Delete your account and personal data
Restrict or object to certain uses of your data
Request a copy of your data (data portability)
To exercise your rights, email privacy@wavee.ai.
8. Data Retention
We only keep your data for as long as necessary:
Resident and user data: retained while you hold an account
Pet profile data: retained until deleted by the user
Business and concierge records: retained per contract and legal requirements
You may delete your account at any time by contacting us.
9. Children’s Privacy
Wavee and Wavee Pets are not intended for children under 16. We do not knowingly collect data from anyone under this age.
10. Cookies and Tracking
We use cookies and similar technologies on our website and apps to improve your experience and analyze usage. You can manage cookie settings via your browser.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
12. Contact Us
If you have any questions or concerns about this policy or your data, please contact:
📧 privacy@wavee.ai